Commitment to continue to be recognized as the integrity company, this means:
We will always — “Do What We Say We Will Do.” We will never make a promise we know we cannot keep. If we are unable to fulfill a promise, we will communicate potential broken agreements at the first opportunity, and we will clear up all broken agreements immediately.
We will speak positively about each other and our customers in both public and private. We will speak with good purpose using empowering and positive conversation. We never listen to sarcasm or gossip. We acknowledge what is being said is true for the speaker at that moment and we take responsibility for our communication. We only ever discuss concerns in private with the person involved.
We will work together as a team. We will do whatever it takes to stay together and achieve team goals. We will focus on cooperation and always come to a resolution, not a compromise. We will be flexible in our work and able to make changes when necessary. We will ask for help when necessary, and we will help our team members when asked.
We look to develop a system to solve problems rather than blame people. We follow the system exactly until a new system is introduced. We suggest system improvements at our first opportunity and contribute to creating new systems where they are not currently in place.
We stay above the line at all times, knowing that we all take ownership, accountability, and responsibility for our words and actions.